Technical writing, illustration and document design services
If you are trying to improve your product’s market position, paying attention to customer support materials could give you the edge that you are looking for. Your manuals, setup instructions, operating guides and other technical documentation can play an important part in the process of gaining new customers, and help keep your existing ones.
They are part of the fine details. The little things that tell your customers that they are dealing with a world-class company and can expect a world-class product.
Getting this right can make a big difference to your chances of success. Your customers can easily see when the same level of care you apply to the design of the product extends to your support documentation. It tells them that you care and that you intend to be there for the foreseeable future.
Of course, producing support material properly involves some specialist skills and there are times when you could probably use some experienced help. That’s exactly what I am here to provide.
My name is Graham Wyatt and I am a freelance technical writing consultant specialising in product documentation. I have been in business for over 20 years. In that time I have worked on dozens of projects with companies ranging from one-man start-ups through to multinational corporations. I have learnt something of value from every project that I have worked on, and I am happy to share that experience with you.
I work with all kinds of products: electronic components, software, building control systems, security devices, renewable energy systems, toys and household appliances. Anything where the end user’s needs must be given a high priority.
I can help you create:
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In fact, any of the written material that you might need for your marketing communications.
I offer services in four general areas. If you would like more information about any of them, click on the menu items here. Or, if you have a specific project in mind, please feel free to call or email me.